FAQ's
ORDERING
IF AN ITEM IS SOLD OUT CAN IT BE REPRODUCED?
Resin Collection: All of our resin jewelry is individually handcrafted. Even though slight color variations may occur in the resin because we create our own unique colors, 99% of the time colors and shapes are consistent from one piece to another. However, since we are moving away from resin to create new pieces in Ceramic, we cannot accept orders in resin. What is available is listed.
Ceramic Collection : Our pieces in Ceramic can be done either in 14K yellow gold or in silver. They can be done in multiple color options. We use gem stones with our Ceramic, diamonds, sapphires or semi precious stones. Ceramic is light, not fragile and fun.
Stone Collection: All pieces in the Stone Collection are bezeled in 14K Gold and they are One of a Kind. Not of all them can be reproduced as is because of the uniqueness of the stones available. If you are interested by a piece that is no longer available, please contact us. We can try to find similar stones but it may not be the exact same. Some natural stones are very rare and hard to get. Shape, colors and transparency may inevitably vary. In this collection only, we use a mix of genuine precious stones with sometimes hydro crystals.
Gold Collection: All of our pieces are in 14K or 18K Gold designed and handmade, one piece at a time, and are One of a Kind. We use diamonds, sapphires, gemstones and natural pearls. If you are interested by a piece that is no longer available, please contact us. Because each item is individually made, there may be subtle variations in the texture or color of metals and natural stones. Colors of the stones may differ, due to availability. Carat weights are approximate and may vary slightly from each piece.
SHIPPING
HOW AND WHEN WILL MY ORDER SHIP?
Orders for gold pieces (Stone collection or Gold pieces) will have to be shipped via Fedex and must be insured.
For all items made to order, please allow 6 to 8 weeks for delivery unless otherwise specified. If your order is time sensitive, please let us know and we will try our best to accommodate your request. Additional charges may apply.
HOW DO I CHECK THE STATUS OF MY ORDER?
You will automatically receive an email notification upon shipment of your order that includes a link to your tracking information. As always, please feel free to contact us with any questions or concerns.
PRODUCT CARE
HOW DO I CARE FOR MY JEWELRY?
How to care for Sean's jewelry:
- Items in silver can be cleaned with a regular polishing cloth or any other silver cleaning material available on the market (they should not be abrasive).
- For brass bangles, you can clean them with water and soap, a polishing cloth or simply use a brass cleaner commercially available such as Brasso.
- All these treatments will not harm or damage the resin or ceramic in any way.
We recommend not to shower, swim or sleep with your jewelry on.
Like most jewelry, wear and tear is inevitable, and with time, it will develop new character and patina.
Please feel free to contact us with any questions or concerns.
DO YOU DO REPAIRS FOR YOUR JEWELRY?
We do repair our jewelry if needed. We are very proud of what we create and believe that your satisfaction is our priority. We will do our best to address and fix any problems that may arise. Please contact us to discuss your needs.